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Introduction to this booklet
This booklet guides you on how to use and maintain your new hearing aid. Ensure you read this booklet carefully, including the Warnings section. This will help you get the most benefit from your hearing aid.
Your hearing care professional has adjusted the hearing aids to meet your needs. If you have additional questions, contact your hearing care professional.
A hearing care professional (hearing aid professional, audiologist, ENT (ear, nose and throat) doctor, and hearing aid dispenser) is a person who is appropriately educated and has proven competency in professionally assessing hearing, selecting, fitting, and delivering hearing instruments and rehabilitation care to persons with hearing loss.
The education of the hearing care professional is in accordance with national or regional regulations.

For your convenience, this booklet contains a navigation bar to help you easily navigate through the different sections.
Intended use
Intended use
The hearing aid is intended to amplify and transmit sound to the ear.
Indications for use
Bilateral or unilateral impaired hearing of sensorineural, conductive, or mixed type ranging from a slight (16 dB HL*) to severe (85 dB HL*) degree of hearing loss, with an individual frequency configuration.
Intended user
Person with hearing loss using a hearing aid and their caregivers. Hearing care professional responsible for adjusting the hearing aid.
Oticon Opn Play
Intended user group
Infants, children, and adults.
Intended user group
Adults and children older than 36 months.
User environment
Indoor and outdoor.
Oticon Opn Play Contraindications
Users of active implants must pay special attention when using the hearing aid. For more information read the Warnings section.
Contraindications
Not suitable for infants below 36 months. Users of active implants must pay special attention when using the hearing aid. For more information read the Warnings section.
Clinical benefits
The hearing aid is designed to provide better speech understanding to help ease communication with the aim of improving quality of life.
Important Notice
The hearing aid amplification is uniquely adjusted and optimised to your personal hearing capabilities during the hearing aid fitting performed by your hearing care professional.
With sound hook and mould
What it is and does
Your hearing aid and earpiece
There are two different attachments and several different earpieces available for the hearing aid.
Identify left and right hearing aid
It is important to distinguish between the left and the right
hearing aid as they may be programmed differently.
You can find left/right colour indicators in the battery drawer. Indicators can also be found on Micro moulds and moulds (optional).
Ear grip (optional)
Thin
tube
Mould
Tube
Sound hook
Push button
Mute, change volume and
programs
Microphone
openings
Sound in
Turn the hearing aid ON and OFF
The battery drawer is also used to switch the hearing aid on and off. To save battery life, make sure your hearing aid is switched off when you are not wearing it. If you wish to return to the standard settings of the hearing aid, simply open and close the battery drawer (quick reset).
Optional LED
Two long green flashes indicate that the hearing aid is turned on.
Turn ON
Close the
battery
drawer with
the battery
in place
Turn OFF
Open the
battery drawer
When to replace the battery
When it is time to replace the battery, you will hear three tones repeated in moderate intervals until the battery runs out.
Three alternate tones*
= The battery is running low
Four descending tones
= The battery has run out
Battery tip
To make sure the hearing aid is always working, bring spare batteries with you, or replace the battery before you leave home.
Optional LED
Continuous red flashes indicate low battery.
How to replace the battery (size 13)
2. Uncover
3. Insert
Fully open the
battery drawer.
Remove the battery.
Remove the sticky label from the + side of the new battery.
Tip:
Wait 2 minutes so that the battery can draw air, to ensure optimal functioning.
Insert the new
battery into the
battery drawer.
Insert it from above,
NOT from the side.
Make sure the + side
is facing up.
1. Remove
With thin tube
What it is and does
Sound hook
MultiTool
Close the battery drawer. The hearing aid will play a jingle through the earpiece.
Hold the earpiece close to
your ear to hear the jingle.
The MultiTool can be used to
change the battery. Use the magnetic end to remove and insert batteries.
The MultiTool is provided by
your hearing care professional.
4. Close
Tip
Put on hearing aid with thin tube
Read the following pages if your hearing aid has a thin tube.
Place the hearing aid behind your ear.
The thin tube should
only be used with an attached earpiece. Use only parts designed for your hearing aid.
Hold the bend of
the tube between
your thumb and
index finger. The earpiece should point towards the ear canal opening.
Gently push the
earpiece into your ear canal until the thin tube sits close to your head. If the thin tube has an ear grip, place it in the ear so it follows the contour of the ear.
Step 1
Step 2
Step 3
Clean the thin tube
The thin tube should be cleaned to keep it clear of moisture and wax. If not cleaned, it may become blocked with wax, which stops sound from coming out.
Pull the thin tube
out of the hearing aid.
Push the cleaning
tool all the way through the thin
tube.
Reconnect the thin tube to the hearing aid.
Step 1
Step 2
Step 3
Replace standard earpieces
The standard earpiece (dome or Grip Tip) should not be cleaned.
If the earpiece is filled with wax, replace it with a new one.
Grip Tips should be replaced at least once a month.
Hold on to the end
of the thin tube and then pull off the
earpiece.
Insert the thin tube exactly into the
middle of the
earpiece to obtain a secure attachment.
Push firmly to ensure that the earpiece is
fastened securely.
Step 1
Step 2
Step 3
Wax filter
Vent
Clean customised earpieces
The earpiece should be cleaned regularly. The earpiece has a white wax filter* that keeps wax and debris from damaging the hearing aid.
Replace the filter when clogged, or if the sound is not normal, or contact your hearing care professional.
Clean the vent by pressing the brush through the hole, twisting it slightly.
Mute
Use the mute function if you need to silence the hearing aid. The mute function only mutes the microphone(s) on the hearing aid.
Optional LED
Green and red flashes, continuously repeated, to indicate mute.
Important Notice
Do not use the mute function as an off switch, as the hearing aids are still using battery power in this mode.
Press the push button to switch
between programs.
The program cycle switches one
program forward, for example program 1 to 2 or program 4 to 1.
Change program
Your hearing aid can have up to four different programs.These are programmed by your hearing care professional. You will hear one to four tones when you change program depending on the program.
See the Sound and LED indicator section.
Optional LED
The number of green flashes indicate the selected program.
Press button
to increase
volume
Press button
to decrease volume
Change volume
The push button allows you to adjust the volume. You will hear a click when you increase or decrease the volume.
Tamper-resistant battery drawer
To keep the battery out of reach of infants, small children, and
people with learning difficulties, a tamper-resistant battery
drawer should be used.
If needed your hearing care professional can help you change the drawer.
Important Notice
Avoid excessive force when opening the battery drawer in the locked position. Do not force the battery drawer beyond its fully opened position. Make sure to insert the battery correctly.
Contact your hearing care professional if you suspect the tamper-resistant battery drawer’s effectiveness and locking ability is reduced.
Close the battery door completely and make sure it is locked.
Use this small tool provided by your hearing care
professional.
Insert the tip of the tool into the small hole at the back of the battery drawer.
Move it to the right and hold it
Open the battery drawer
To lock the battery drawer
Tool to unlock the battery drawer
Troubleshooting
Water and dust resistant (IP68)
Your hearing aid is dust tight and
protected against ingress of
water, which means it is designed to be worn in all daily life situations. Therefore, you do not have to worry about sweat or getting wet in the rain. Should your hearing aid come into contact with water and stop working, please follow these
guidelines:
Gently wipe off any water
Open the battery drawer, remove the battery, and gently wipe off any water in the battery drawer
Let the hearing aid dry with the battery drawer left open for approximately 30 minutes
Insert a new battery
Important Notice
Do not wear your hearing aid while showering or participating in water activities. Do not immerse your hearing aid in water or other liquids.
Technical information
The hearing aids contain the following two radio technologies:
The hearing aids contain a radio transceiver using short-range
magnetic induction technology
operating at 3.84 MHz. The magnetic field strength of the transmitter is very weak and always below 15 nW [typically below –40 dBμA/m at a distance of 10 meters (-12.20 dBμA/ft) at a distance of 33 feet].
The hearing aids also contain a radio transceiver using Bluetooth Low Energy technology and a proprietary, short-range radio technology both operating at ISM band 2.4 GHz.
The radio transmitter is weak and always below 3 mW equal to 4.8 dBm in total radiated power.
Only use your hearing aids in areas
where wireless transmission is
permitted.
The hearing aids comply with
international standards concerning radio transmitters, electromagnetic compatibility, and human exposure.
Due to the limited space available on the hearing aid, relevant approval markings can be found in this booklet.
Additional information can be found in the “Technical data sheets” on
www.oticon.global
Settings overview for your hearing aid
Left
Right
n Yes
n No
Change volume
n Yes
n No
n Yes
n No
Change program
n Yes
n No
n Yes
n No
Mute
n Yes
n No
n Yes
n No
Tinnitus SoundSupport
n Yes
n No
Volume control indicators
n On
n Off
Beeps at min/max volume
n On
n Off
n On
n Off
Beeps when changing volume
n On
n Off
n On
n Off
Beeps at start-up volume
n On
n Off
Battery indicators
n On
n Off
Low battery warning
n On
n Off
Clean the mould
The mould should be cleaned
regularly. Use a soft cloth to clean it’s surface. Use the MultiTool wire loop
to clean the opening.
Replace the tube
The tubing between the mould and the hearing aid should be replaced if it becomes yellow or stiff. Consult your hearing care professional about this.
Wash the mould
Make sure you are
able to identify which mould is for which hearing aid before disconnecting them from the hearing aid.
Disconnect the tube and mould from the hook. Hold the hook firmly when pulling it off the tube. Otherwise the hearing aid may be damaged.
Wash the mould
and tube using mild soap. Rinse and dry completely before reconnecting to the hearing aid.
Step 1
Step 2
Step 3
Battery drawer
Contains the battery.
Functions as an on/off switch
MAXIMUM
START-UP
VOLUME
MINIMUM
Thin tube
Brings sound into the ear
Conditions of use
Operating
conditions
Temperature: +1°C to +40°C (34°F to 104°F)
Humidity: 5 to 93% relative humidity, noncondensing
Atmospheric pressure: 700 hPa to 1060 hPa
Transportation and storage
conditions
Temperature and humidity shall not exceed the below limits for extended periods during transportation and storage:
Transportation:
Temperature: -25°C to + 60°C (-13°F to 140°F)
Humidity: 5 to 93% relative humidity, noncondensing
Atmospheric pressure: 700 hPa to 1060 hPa
Storage:
Temperature: -25°C to + 60°C (-13°F to 140°F)
Humidity: 5 to 93% relative humidity, noncondensing
Atmospheric pressure: 700 hPa to 1060 hPa
Battery drawer
Contains the battery and functions as an on/off switch
Tube
Brings sound into the ear
Mould
Holds the hearing aid in the ear
Nail grip
Open the
battery drawer
Nail grip
Open the
battery drawer
Unlock the battery drawer
Table of contents
About
Your hearing aid and earpiece 12
Identify left and right hearing aid 16
MultiTool for handling batteries and cleaning 17
Start-up
Turn the hearing aid ON and OFF 18
When to replace the battery 19
How to replace the battery (size 13) 20
Handling
Put on the hearing aid with sound hook 22
Caring for the hearing aid 23
Put on hearing aid with thin tube 26
Clean the thin tube 27
Replace standard earpieces 28
Clean customised earpieces 30
Replace ProWax filter 31
Flight mode 32
Options
Optional features and accessories 33
Change program 34
Change volume 36
Mute 38
Use hearing aid with iPhone and iPad 39
Wireless accessories 40
Other options 42
Tamper-resistant battery drawer 44
Tinnitus
Tinnitus SoundSupport™ (optional) 46
Guidelines for Tinnitus SoundSupport users 47
Sound options and volume adjustment 48
Limitation on use time 51
Warnings
Warnings related to Tinnitus 54
General Warnings 55
More info
Troubleshooting 62
Water and dust resistant (IP68) 64
Conditions of use 65
Technical information 66
Warranty 75
Your individual hearing aid settings 76
Sound and LED indicators 78
About
Start-up
Handling
More info
Model overview
This booklet is valid for Oticon Opn™, Oticon Opn S™, Oticon Opn Play™, Oticon Siya and Oticon Ruby families, in the following hearing aid models:
The LED light helps caregivers, parents, and teachers to operate the hearing aid and to give instructions on relevant functions and modes (see relevant information throughout the booklet).
BTE
BTE PP
Oticon Opn FW 6.1
Oticon Opn 1
GTIN: (01) 05714464013111
Oticon Opn 2
GTIN: (01) 05714464013128
Oticon Opn 3
GTIN: (01) 05714464013135
Oticon Opn S FW 8.0
Oticon Opn S 1
GTIN: (01) 05714464013166
Oticon Opn S 2
GTIN: (01) 05714464013173
Oticon Opn S 3
GTIN: (01) 05714464013180
Oticon Opn Play FW 8.0
Oticon Opn Play 1
GTIN: (01) 05714464013197
Oticon Opn Play 2
GTIN: (01) 05714464013203
Oticon Siya FW 1.1
Oticon Siya 1
GTIN: (01) 05714464013142
Oticon Siya 2
GTIN: (01) 05714464013159
Oticon Ruby FW 1.0
Oticon Ruby 1
GTIN: (01) 05714464013210
Oticon Ruby 2
GTIN: (01) 05714464013227
LED light for visual indication. Not available for Oticon Siya and Oticon Ruby.
Important Notice
The MultiTool has a built-in magnet. Keep the MultiTool at least 30 centimeters (1 foot) away from credit cards and other magnetically sensitive devices.
MultiTool for handling batteries and cleaning
The MultiTool contains a magnet that makes it easier to replace
the battery in the hearing aid. It also contains a brush and wire loop for cleaning and removing earwax. If you need a new MultiTool, please contact your hearing care professional.
Brush
Wire loop
Magnet
Replace ProWax filter
2. Remove
3. Insert
Remove the tool from the shell. The tool has two pins: One empty for
removal and one with the new wax filter.
Push the empty pin into the wax filter in the speaker. Pull out the wax filter.
Insert the new wax filter using the other pin. Remove the tool, and throw it out.
1. Tool
New filter
Old filter
New filter
Flight mode
When flight mode is activated, Bluetooth® is turned off. The hearing aid will still be working. Pressing the push button on one hearing aid will activate flight mode on both hearing aids.
Optional LED
The LED will flash green, red, red a few times. This confirms that flight mode is activated.
To activate and deactivate Press the push button for at least 7 seconds.
A jingle confirms your action.
Opening and closing the battery
drawer will also deactivate flight mode.
Tinnitus
LED
(optional)
Program, volume, and battery status
Tinnitus SoundSupport™ (optional)
Intended use of Tinnitus SoundSupport
Tinnitus SoundSupport is a tool intended to generate sounds to
provide temporary relief for patients suffering from tinnitus as part of a tinnitus management program.
The target population is the adult population (over 18 years old).
Tinnitus SoundSupport is targeted to licensed hearing care
professionals (audiologists, hearing aid specialists, or otolaryngologists) who are familiar with the evaluation and treatment of tinnitus and hearing loss. Fitting of Tinnitus SoundSupport must be done by a hearing care professional participating in a tinnitus management program.
Guidelines for Tinnitus SoundSupport users
These instructions contain information about Tinnitus SoundSupport, which may have been enabled in your hearing aids by your hearing care professional.
Tinnitus SoundSupport is a tinnitus management device intended to generate sound of sufficient intensity and bandwidth to help manage tinnitus.
Your hearing care professional will also be able to offer the appropriate follow-up care. It is important to follow his/her advice and directions regarding such care.
Prescription use only
Good health practice requires that a person reporting tinnitus have a medical evaluation by a licensed ear physician before using a sound generator. The purpose of such an evaluation is to ensure that any medically treatable condition that may cause tinnitus is identified and treated prior to using a sound generator.
Sound options and volume adjustment
Tinnitus SoundSupport is programmed by your hearing care professional to match your hearing loss and preferences for tinnitus relief. It offers a number of different sound options. Together with your hearing care professional, you can select
your preferred sound(s).
Tinnitus SoundSupport programs
Together with your hearing care professional you decide for which programs you may want to have Tinnitus SoundSupport activated.The sound generator can be activated in up to four different programs.
Mute
If you are in a program for which Tinnitus SoundSupport is activated, the mute functionality will mute only the environmental sounds, and not the sound from Tinnitus SoundSupport. See chapter: “Mute”.
Volume adjustments with Tinnitus SoundSupport
When you select a hearing aid program for which Tinnitus SoundSupport is activated, your hearing care professional can only set the push button on your hearing aid to work as a volume control for the tinnitus relief sound.
Your hearing care professional will set the volume control for the sound generator in one of two ways:
A) Change volume in each ear separately, or
B) Change volume in both ears simultaneously.
Limitation on use time
Daily use
The volume levels of Tinnitus SoundSupport can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Your hearing care professional will advise you of the maximum amount of time per day you should use Tinnitus SoundSupport. It should never be used at uncomfortable levels.
See table “Tinnitus SoundSupport: Limitation on use - Your individual hearing aid settings” at the end of this booklet to learn how many hours per day you can safely use the relief sound in your hearing aids.
Important information for hearing care professionals about Tinnitus SoundSupport
Device description
Tinnitus SoundSupport is a module function that can be enabled in the hearing aids by the hearing care professional.
Maximum wearing time
The wearing time of Tinnitus SoundSupport will decrease as you increase the level above 80 dB(A) SPL. The fitting software will automatically display a warning when the hearing aid exceeds
80 dB(A) SPL. See “Max wearing time indicator” next to the tinnitus fitting graph in the fitting software.
The volume control is deactivated
By default the volume control for the sound generator is deactivated in the hearing aid. Risk of noise exposure increases when the volume control is activated.
If the volume control is activated
A warning may be displayed if you activate the tinnitus volume control in the “Buttons & Indicators” screen. This occurs if the relief sound can be listened to at levels that may cause hearing damage. The “Max wearing time” table in the fitting software displays the number of hours the patient can safely use Tinnitus SoundSupport.
Note the max wearing time for each program for which Tinnitus SoundSupport is activated.
Write those values in the table “Tinnitus SoundSupport: Limitation on use”, in the back of this booklet.
Instruct your patient accordingly.
Your individual hearing aid settings
To be filled out by your hearing care professional.
Tinnitus SoundSupport: Limitation on use
n
No limitation on use
Program
Start-up volume (Tinnitus)
Max volume (Tinnitus)
n
1
Max _______ hours per day
Max _______ hours per day
n
2
Max _______ hours per day
Max _______ hours per day
n
3
Max _______ hours per day
Max _______ hours per day
n
4
Max _______ hours per day
Max _______ hours per day
Put on the hearing aid with sound hook
Read the following pages if you have a hearing aid with a sound hook and mould.
The mould is
customised for you
and fits your ear
shape. The moulds are unique for the left or the right ear.
Gently pull your ear outwards and press the mould in the direction of the ear canal, twisting it slightly.
Place the hearing aid behind your ear.
Step 1
Step 2
Symptom
Possible causes
Solutions
No sound
Dead battery
Replace the battery
Clogged earpieces (dome, Grip Tip, mould or Micro mould)
Clean mould or Micro mould or replace wax filter
Consider to replace dome, or GripTip
Hearing aid microphone muted
Unmute the hearing aid microphone
Intermittent or
reduced sound
Clogged sound outlet
Clean mould or Micro mould, replace wax filter or change dome or GripTip
Moisture
Wipe battery with a dry cloth
Squealing noise
Hearing aid earpiece inserted incorrectly
Re-insert the earpiece
Earwax accumulated in ear canal
Have ear canal examined by your doctor
Ear has grown
Contact your hearing care professional
Beeping/LED flashing (optional)
If your hearing aid plays 8 beeps, 4 times consecutively, and/or repeatedly flashes red 4 times with small pauses, your hearing aid needs a microphone service check
Contact your hearing care professional
Pairing issue with
Apple device
Bluetooth connection failed
1) Unpair your hearing aid. 2) Turn Bluetooth off and on again. 3) Open and close battery drawer on hearing aid. 4) Re-pair hearing aid (please visit www.oticon.global/pairing)
Only one hearing aid paired
If none of the above solutions work, consult your hearing care professional.
For your personal safety and to ensure correct usage, you should familiarise yourself fully with the following general warnings before using your hearing aids.
Consult your hearing care professional if you experience unexpected operations or serious incidents with your hearing aids during use or because of its use. Your hearing care professional will support you with issue handling and, if relevant, reporting to the manufacturer and/or the national authorities.
Note that hearing aids do not restore normal hearing and do not
prevent or improve a hearing impairment resulting from organic conditions. Hearing aids are only a part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading. Furthermore, note that in most cases, infrequent use of hearing aids does not permit a user to attain full benefit from it.
Usage of hearing aids
Hearing aids should only be used as directed and adjusted by your hearing care professional. Misuse can result in sudden and permanent hearing loss.
Never allow others to wear your hearing aid, as incorrect usage could cause
permanent damage to their hearing.
Choking hazards and risk of swallowing batteries and other small parts
Hearing aids, their parts and batteries should be kept out of reach of children and anyone who might swallow these items or otherwise cause injury to themselves.
Batteries have occasionally been mistaken for pills. Therefore, check your medicine carefully before swallowing any pills.
Most hearing aids can be supplied with a tamper-resistant battery drawer upon request. This is strongly recommended for infants, small children, and people with intellectual and developmental disabilities.
Children under 36 months must always use a tamper-resistant battery drawer.
Talk to your hearing care professional about the availability.
If a battery, hearing aid or small part is swallowed, see a doctor immediately.
Battery use
Always use batteries recommended
by your hearing care professional.
Batteries of low quality may leak and cause bodily harm.
Never attempt to recharge your
batteries and never dispose of
batteries by burning them. There is a risk that the batteries will explode.
Dysfunction
Be aware of the possibility that your hearing aids may stop working without notice. Keep this in mind when you
depend on warning sounds (e.g. when you are in traffic). The hearing aids may stop functioning for instance if the batteries have expired or if the tubing is blocked by moisture or earwax.
Active implants
The hearing aid has been thoroughly tested and characterised for human health according to international standards for human exposure (Specific Absorption Ratio - SAR), induced
electromagnetic power and voltages into the human body.
The exposure values are well below international accepted safety limits for SAR, induced electromagnetic power and voltages into the human body defined in the standards for human health and coexistence with active medical implants, such as pacemakers and heart defibrillators.
If you have an active brain implant, contact the manufacturer of your implantable device for information about the risk of disturbance.
The Autophone magnet and MultiTool (which has a built-in magnet) should be kept more than 30 centimetres (1 foot) away from the implant, e.g. do not carry it in your breast pocket.
Follow the guidelines recommended by the manufacturers of implantable defibrillators and pacemakers regarding their use with magnets.
Cochlear implants
If you are using a cochlear implant (CI) on one ear and a hearing aid on the
other ear, make sure to always keep your CI at least at a 1 centimetre (0.4 inches) distance from your hearing aid. The magnetic field from CI sound processors, coils and magnets may permanently damage the speaker unit in your hearing aid. Never place the devices close together on a table e.g. when cleaning or changing batteries. Do not carry the CI and the hearing aid together in the same box.
X-ray/CT/MR/PET scanning, electrotherapy and surgery
Remove your hearing aid before X-ray examinations and CT/MR/PET scans, electrotherapy, surgery, etc. as your hearing aid may be damaged when exposed to strong electromagnetic fields.
Heat and chemicals
The hearing aid must never be exposed to extreme heat e.g. left inside a parked car in the sun.
The hearing aid must not be dried in microwave ovens or other ovens.
The chemicals in cosmetics, hairspray, perfume, aftershave lotion, suntan lotion and insect repellent can damage the hearing aid. Always remove your hearing aid before applying such products and allow time to dry before use.
Power hearing aid
Special care should be exercised in selecting, fitting and using hearing aids where the maximum sound pressure capability exceeds 132 dB SPL
(IEC 60318-4 / IEC 711) as there may be a risk of impairing the remaining hearing of the hearing aids user.
For information on whether your instrument is a power hearing aid, see the model overview section in this booklet.
Possible side effects
Hearing aids, moulds or domes may cause an accelerated accumulation of earwax.
The non-allergenic materials used in hearing aids may, in rare cases cause a skin irritation or other side effects.
If these conditions occur, seek consultation with a physician.
Use on aircraft
Your hearing aids have Bluetooth wireless technology. On board an aircraft, the hearing aids must be put into Flight mode to deactivate Bluetooth, unless Bluetooth is
permitted by the flight personnel.
Connection to external equipment
The safety of the hearing aids, when connected to external equipment (with an auxiliary input cable and/or USB cable and/or directly), is determined by the external signal source. When the hearing aids are connected to external equipment which is plugged into a power socket, this equipment must comply with IEC 62368-1 or equivalent safety standards.
Use of third-party accessories
Only use accessories, transducers, or cables supplied by the manufacturer. Non-original accessories may result in reduced electromagnetic compatibility (EMC) of your device.
Modification of hearing aids is not allowed
Changes or modifications not expressly approved by the manufacturer will void the warranty of the equipment.
Interference
The hearing aids have been thoroughly tested for interference according to the most stringent international standards.
Electromagnetic interference may occur in the vicinity of equipment with the symbol to the left. Portable and mobile RF (radio frequency) communications equipment can affect the performance of your hearing aids. If your hearing aids are affected by electromagnetic interference, move away from the source to reduce the interference.
Detached earpiece in ear canal
If the earpiece is not on the tube when removed from the ear, the earpiece may still be in the ear canal. For further instructions, consult your hearing care professional.
General Warnings
Warnings
General Warnings
A) How to change Tinnitus SoundSupport volume in each ear separately
To increase volume (on one hearing aid only), use a short press on the upper part of the push button repeatedly until desired level is reached.
To decrease volume (on one hearing aid only), use a short press on the lower part of the push button repeatedly until desired level is reached.
B) How to change Tinnitus SoundSupport volume in both ears simultaneously
You can use one hearing aid to increase/decrease the sound in both hearing aids. When changing the volume in one hearing aid, the volume on the other hearing aid will follow.
To increase volume, use a short press on the upper part of the push button repeatedly.
To decrease volume, use a short press on the lower part of the push button repeatedly.
 About  Start-up  Handling  Options  Tinnitus  Warnings  More info 
 About  Start-up  Handling  Options  Tinnitus  Warnings  More info 
 About  Start-up  Handling  Options  Tinnitus  Warnings  More info 
 About  Start-up  Handling  Options  Tinnitus  Warnings  More info 
 About  Start-up  Handling  Options  Tinnitus  Warnings  More info 
 About  Start-up  Handling  Options  Tinnitus  Warnings  More info 
 About  Start-up  Handling  Options  Tinnitus  Warnings  More info 
If your hearing care professional has activated the sound generator Tinnitus SoundSupport, please pay attention to the following warnings.
There are some potential concerns associated with the use of any sound generated by a tinnitus management device. Among them are the potential worsening of tinnitus, and/or a
possible change in hearing thresholds.
Should you experience or notice a change in hearing or tinnitus, or any dizziness, nausea, headaches, heart palpitations, or possible skin irritation at the point of contact with the device, you should immediately discontinue use of the device and consult a medical, audiology, or other hearing care professional.
As with any device, misuse of the sound generator feature may cause potentially harmful effects. Care should be taken to prevent the unauthorised use and to keep the device out of the reach of children and pets.
Maximum wearing time
Always follow the maximum
wearing time per day of the Tinnitus SoundSupport advised by your hearing care professional. Prolonged use may lead to worsening of your tinnitus or of your hearing loss.
Warnings related to Tinnitus
Caring for the hearing aid
When handling the hearing aid, hold it over a soft surface to avoid damage in case you drop it.
Clean the microphone openings
Use the brush of the MultiTool to carefully brush debris away from the openings. Carefully brush the surface around the opening.
Make sure that no parts of the MultiTool are squeezed into the microphone openings by force. This may destroy the hearing aid.
Important Notice
To clean the hearing aids, use a soft, dry cloth. The hearing aids must never be washed or immersed in water or other liquids.
Microphone
openings
International warranty
Your hearing aid is covered by an international limited warranty issued by the manufacturer for a period of 12 months from the date of delivery to you. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not in accessories such as batteries, tubing, speakers, earpieces, filters, etc. Problems arising from improper/incorrect handling or care, excessive use, accidents, repairs made by an unauthorised party, exposure to corrosive conditions, physical changes in your ear, damage due to foreign objects entering the device, or incorrect adjustments are NOT covered by the limited warranty and may void it.
Under this warranty, the manufacturer will choose, at its sole discretion, whether to repair the hearing aid, or replace it with an equivalent model.
The above warranty does not affect any legal rights that you might have under applicable national legislation governing the sale of consumer goods. Your hearing care professional may have issued a warranty that goes beyond the clauses of this limited warranty. Consult him/her for further information.
If you need service
Take your hearing aid to your hearing care professional, who may be able to solve minor problems and make adjustments immediately.
Your hearing care professional can assist you in obtaining warranty service from the manufacturer. Your hearing care professional may
charge a fee for their services.
Warranty
Certificate
Name of owner:
Hearing care professional:
Hearing care professional’s address:
Hearing care professional’s phone:
Purchase date:
Warranty period: Month:
Model left: Serial no.:
Model right: Serial no.:
Important Notice
Ensure you always use the same type of wax filter as was originally supplied with the hearing aids. If you are in doubt about the use or replacement of wax filters, contact your hearing care professional.
Continues on next page
Table of contents
 With sound hook and mould earpiece
 With thin tube
(Corda miniFit)
Standard earpieces
Customised earpieces
Please see details for replacing the dome in
chapter “Replace standard earpieces”.
*only for Corda miniFit 0.9mm
**not for open dome
 Power dome
 Grip Tip
Available in small and large, left and right, with or without vent.
 Bass dome, single vent
 Bass dome, double vent
The thin tube uses one of the following earpieces:
Push button
Mute, change volume and
programs
LED
(optional)
Program, volume, and battery status
Microphone
openings
Sound in
Important Notice
If the earpiece is not on the tube when removed from the ear, the earpiece may still be in the ear canal. For further instructions, consult your hearing care professional.
* VarioTherm Micro mould and LiteTip do not have a wax filter
* Bluetooth® will be turned off and it will not be possible to use wireless accessories.
Note: Batteries need to be replaced more often if you are streaming to your hearing aid.
Optional features and accessories
The features and accessories described in the following pages are optional. Please contact your hearing care professional for more information about features and accessories.
If you experience difficult listening situations, a special program may be helpful. These are programmed by your hearing care professional.
Write down any hearing situations in which you may need help.
Apply a long press (4 seconds) to either end of the button to mute the hearing aid.
To reactivate the hearing aid, push the
button briefly.
Optional LED
The LED will flash green to confirm changes in volume, and a long green flash at start-up level. The LED will show a red flash when the volume reaches the minimum or maximum level.
Wireless accessories
As an enhancement to your wireless hearing aid, a range of accessories is available. These can enable you to hear and communicate better in many everyday situations.
ConnectClip
When ConnectClip is paired with your mobile phone, you can use the hearing aid as a hands-free headset. ConnectClip can also be used as a remote microphone
TV Adapter 3.0
Streams sound directly from TV and electronic audio devices to your hearing aid.
FM
Your hearing aid supports the option of attaching an FM system. The FM system allows you to receive speech or audio signals directly to your hearing aid from a dedicated transmitter. When in FM program hearing aid switches to flight mode.
Remote Control 3.0
Offers the ability to change program, adjust volume, or mute your hearing aid.
Oticon ON App
An application that lets you control your hearing aid from your mobile phone or tablet.
For iPhone, iPad, iPod touch, and Android devices.
Ensure that you only download and install Otion ON app from the official app stores.
CROS - optional for Oticon Opn S 1, Opn S 2, Oticon Opn Play 1, Oticon Ruby 1 and Ruby 2
Solution for people with an unaidable hearing loss in one ear.
Oticon CROS on the poorer ear transmits sound to the hearing aid on the better ear.
Direct Audio Input (DAI)
Allows your hearing aid to receive signals directly from external sources such as TV, radio, music players, etc. The DAI adapter is mounted to your hearing aid and via a cable connected to an external sound source.
For more information, please contact your hearing care professional.
Other options

Important Notice
When the DAI adapter is connected to an audio source plugged into a wall outlet, the audio source must comply with IEC 62368-1 or equivalent safety standards.
 LiteTip
 VarioTherm® LiteTip
 Micro mould
 VarioTherm® micro mould
® VarioTherm is a registered trademark of Dreve
For more information visit www.oticon.global or contact your hearing care professional.
Apple, the Apple logo, iPhone, iPad, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google LLC.
 Open dome
6 mm
5 mm*
8 mm
10 mm
12 mm**
Dome sizes
Description of symbols and abbreviations used in this booklet

Warnings
Text marked with a warning symbol must be read before using the device.

Manufacturer
The device is produced by the manufacturer whose name and address are stated next to the symbol. Indicates the medical device manufacturer, as defined in EU Regulation 2017/745.

CE mark
The device complies with all required EU regulations and directives. The four digit number indicates the identification of the notified body.

Electronic waste (WEEE)
Recycle hearing aids, accessories or batteries according to local regulations.
Hearing aid users can also return electronic waste to their hearing care professional for disposal. Electronic equipment covered by Directive 2012/19/EU on waste and electrical equipment (WEEE).

Regulatory Compliance Mark (RCM)
The device complies with electrical safety, EMC and radio spectrum requirements for devices supplied to the Australian or New Zealand markets.

IP code
Class of protection against harmful ingress of water and particulate matter according to EN 60529. IP6X indicates total dust protection. IPX8 indicates the protection against the effects of continuous immersion in water.

Bluetooth logo
Registered trademark of Bluetooth SIG, Inc. where any use of such requires a license.

Made for Apple badges
The device is compatible with iPhone, iPad and iPod touch.

Hearing loop
This logo incorporates the universal symbol for hearing assistance.
The “T” signifies that a hearing loop is installed.

Radio Frequency (RF) transmitter
Your hearing aid contains an RF transmitter.
GTIN
Global Trade Item Number
A globally unique 14-digit number used to identify medical device products including medical device software. GTIN in this booklet is related to medical device firmware (FW). GTIN on regulatory packaging label is related to medical device hardware.
Description of additional symbols used on labels

Keep dry
Indicates a medical device that needs to be protected from moisture.

Caution symbol
Follow the instructions for use for warnings and cautions.

Catalogue number
Indicates the manufacturer’s catalogue number so that the medical device
can be identified.

Serial number
Indicates the manufacturer’s serial number so that a specific medical
device can be identified.

Medical Device
The device is a medical device.
Ear grip
(optional)
Options
Use hearing aid with iPhone and iPad
Your hearing aid is Made for iPhone® and allows for direct communication and control with iPhone, iPad® or iPod touch®.
For assistance in using these products with your hearing aid,
please contact your hearing care professional.

To see how to pair you hearing aid with your iPhone please visit www.oticon.global/pairing
For information on compatibility,
please visit www.oticon.global/compatibility
Use of the Made for Apple badge means that an accessory has been designed to connect specifically to
the Apple products identified in the badge, and has been certified by the developer to meet Apple
performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
Please note that use of this Accessory with iPod, iPhone, or iPad may affect wireless performance.
 Red flash  Long red flash
Warnings
Sound
LED
LED comments
Low battery
n 3 alternate tones
n       
Continuously flashing
Battery shut down
4 descending tones
Microphone service check needed
8 beeps repeated
4 times
n    
Repeated
four times
Continues on next page
Continues on next page
Sound out
A RED indicator marks the RIGHT hearing aid
A BLUE indicator marks the LEFT hearing aid
General Warnings
Continues on next page
USA and Canada
This device contains a radio module (Aurora BTE power) with the following certification ID numbers:
FCC ID: 2ACAH-AUBTEP
IC: 11936A-AUBTEP
Note: The device complies with Part 15 of the FCC rules and with Innovation, Science and Economic Development Canada’s licence-exempt RSSs standards. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The manufacturer declares that this hearing aid is in compliance with the essential requirements and other
relevant provisions of Directive 2014/53/EU.
This medical device complies with Medical Device Regulation (EU) 2017/745.
Declaration of Conformity is available at the headquarters.
Oticon A/S
Kongebakken 9
DK-2765 Smørum
Denmark
www.oticon.global/doc
227084UK / 2021.02.08 / v1
227084UK / 2021.02.08 / v1
Sound and LED indicators
Different sounds and LED lights indicate the hearing aid status.
The different indicators are listed on the following pages.
Your hearing care professional can set sound and LED indicators to match your preferences.
 Green flash
Program
n Sound
n LED1)
When to use
1
1 tone

2
2 tones
 
3
3 tones
  
4
4 tones
   
1) LED continuous or repeated three times with small pauses
 Long green flash  Green flash  Red flash
ON
Sound
LED
LED comments
On
n Jingle
n  
Shown one time
Volume
Sound
LED
Start-up volume
n 2 beeps
n 
Shown one time
Minimum/maximum volume
n 3 beeps
n 
Volume up/down
n 1 beep
n 
Mute
n  
Continuous or repeated three times
 Long green flash  Green flash  Red flash
Accessories
n Sound
n LED
LED comments
FM and wireless programs1)
2 different tones
 
Continuous or repeated three times
FM and wireless programs2)
2 different tones
 
Flight mode
Sound
n LED
Flight mode active
Short jingle
  
Flight mode inactive
Short jingle
  3)
1) DAI/FM + hearing aid microphone, TV Adapter
2) DAI/FM signal only, ConnectClip remote microphone
3) Only available when three-time repetition is selected

Telecoil program
Helps you hear better when using a
telephone with a built-in loop, or when you are in buildings with teleloop systems such as theatres, churches, or lecture rooms. This symbol or a similar sign is shown wherever a teleloop has been installed.

Autophone - optional for Oticon Opn and
Oticon Siya
Activates a phone program in the hearing aid, if you place a dedicated magnet on your phone.
General Warnings
Continues on next page
* As specified by the American Speech-Language-Hearing Association, asha-org, using pure-tone average of 0.5, 1 and 2 kHz.
Waste from electronic equipment must be handled according to local regulations.



Denmark
Instructions for use
BTE PP
BTE
Oticon Opn™
Oticon Opn S™
Oticon Opn Play™
Oticon Siya
Oticon Ruby
227084UK / 2021.02.08 / v1 : Oticon Opn S & Oticon Opn Play Firmware 8.0, Oticon Opn Firmware 6.1 or earlier, Oticon Siya Firmware 1.1, Oticon Ruby Firmware 1.0
 About  Start-up  Handling  Options  Tinnitus  Warnings  More info 
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